Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. If your order includes personalized or made-to-order items, production may require an additional 2–5 business days before shipment.

Estimated Delivery Time

Estimated delivery time is 7–12 business days after dispatch. Delivery times may vary depending on your location and local postal service. If your region requires a different timeline, we will notify you by email.

Shipping Fees

Shipping costs are calculated at checkout based on the destination and selected shipping method. Free standard shipping is available on orders over $69.

Fulfillment Origin

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. We do not guarantee local warehouse dispatch unless explicitly stated at checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking to update.

Delays & Lost Packages

If your tracking information has not been updated for an extended period, or your package appears to be lost, please contact service@torquara.com with your order number. We will work with the carrier to investigate and provide a suitable resolution.

Contact

For shipping questions, email service@torquara.com.