FAQ

Q: Who operates Torquara.com?
A: Torquara™ is owned and operated by Ningbo Xuanjie Technology Co., Ltd., a company registered in Zhejiang Province, China.

Q: How long does order processing take?
A: Orders are typically processed within 1–3 business days. Personalized items may require an additional 2–5 business days for production.

Q: How long does shipping take?
A: Estimated delivery is 7–12 business days after dispatch.

Q: How much does shipping cost?
A: Shipping costs are calculated at checkout. Free standard shipping is available on orders over $69.

Q: How can I track my order?
A: Once shipped, you will receive a shipping confirmation email with tracking information.

Q: What is your return window?
A: Eligible items may be returned within 30 calendar days after delivery.

Q: Who pays for return shipping?
A: For preference-based returns, the customer is responsible. For damaged, defective, or incorrect items, we cover the cost.

Q: How long do refunds take?
A: Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the returned item.

Q: Can I cancel my order?
A: Yes, within 6 hours of placement, if it has not yet been processed or shipped. Contact service@torquara.com.

Q: How do I contact customer support?
A: Email service@torquara.com or call +86 18957537307. Support hours are 9:00 AM – 6:00 PM PDT, and we respond within 1–2 business days.