Return & Refund Policy

Return Window

Eligible products may be returned within 30 calendar days after delivery.

Return Eligibility

To qualify for a return, the item must be unused, unworn, and in its original condition with its original packaging. Personalized, customized, or clearance items may not be eligible for return unless they arrive damaged or defective.

How to Request a Return

To request a return, contact service@torquara.com and provide:

  • Your order number

  • The item you wish to return

  • The reason for the return

  • Photos or videos where relevant

Return Address

Please do not send returns to our business registration address. Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.

Return Shipping Cost

  • Preference-based returns: Customers are responsible for return shipping costs.

  • Damaged / defective / incorrect item: If the item arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

Refund Timing

Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Cancellation

Orders may be cancelled within 6 hours of placement, provided they have not yet been processed or shipped. To cancel, contact service@torquara.com immediately.

Contact

For return or refund questions, email service@torquara.com.